Airline Reservations
Flight Change Policy
We understand that travel plans may change, and we aim to provide flexibility for our passengers. Please review the following guidelines for modifying your flight booking:
1. Eligibility for Changes
Flight changes are permitted for all tickets, subject to the fare rules purchased.
Promotional or special discounted fares may have restricted change options or may be non-changeable.
Changes are allowed up to 2 hours before the scheduled departure (unless otherwise specified on your ticket).
2. Change Fees & Fare Differences
No change fee will be charged for eligible bookings made directly through our website, app, or call center, if modified within 24 hours of purchase.
Beyond this period, a change fee may apply depending on your fare class.
Any fare difference between your original ticket and the new flight must be paid at the time of change.
If the new fare is lower, in most cases the difference will be issued as a travel credit/voucher (non-refundable).
3. Same-Day Flight Changes
Passengers may request a same-day confirmed change on select routes (subject to seat availability).
Standby options may be offered where confirmed changes are not available.
Same-day changes may have a reduced fee or be complimentary for premium fare classes and loyalty members.
4. Exceptions & Waivers
In case of airline-initiated disruptions (e.g., flight cancellations, significant schedule changes, weather-related delays), passengers are entitled to:
Free rebooking to another available flight, OR
A full refund if travel plans cannot be accommodated.
Waivers may also apply during extraordinary circumstances such as natural disasters, strikes, or government-imposed restrictions.
5. How to Make Changes
Online via our official website or mobile app.
Through our 24/7 customer service hotline.
At the airport ticket counter (subject to availability).
6. Important Notes
Name changes are generally not permitted, except in cases of legal documentation (e.g., marriage, name correction).
All changes are subject to availability and the specific fare conditions purchased.
Travel credits issued must be used within 12 months of the original booking date (unless otherwise stated).
Flight Cancellations Policy
We understand that unexpected situations may require you to cancel your travel plans. The following policy outlines how cancellations are handled for our passengers:
1. Eligibility for Cancellations
Cancellations are permitted on most fare types, subject to the conditions of your ticket.
Certain promotional or special discounted fares may be non-refundable.
Tickets purchased through third-party travel agents or platforms must be canceled directly with the original booking source.
2. Refunds & Travel Credits
24-Hour Risk-Free Period: Reservations made directly with us may be canceled within 24 hours of booking for a full refund, provided the departure is at least 7 days away.
Refundable Fares: Eligible for a cash refund (back to the original form of payment).
Non-Refundable Fares: Cancellations will result in a travel credit/voucher, valid for 12 months from the date of issue.
Partially Used Tickets: Refunds or credits will be calculated based on the unused portion of the journey.
3. Airline-Initiated Cancellations
If we cancel or significantly change your flight due to operational, safety, or regulatory reasons:
You may rebook on the next available flight at no additional cost.
Alternatively, you may request a full refund of the unused ticket value.
If a cancellation occurs after your journey has begun, accommodations or rerouting options will be provided as per applicable regulations.
4. Passenger-Initiated Cancellations
Passengers may cancel bookings up to 2 hours prior to scheduled departure (timeframes may vary by fare type).
A cancellation fee may apply, based on fare class and route.
Any fare difference (if rebooking) must be paid at the time of change.
5. No-Show Policy
Failure to cancel before departure will result in the ticket being marked as a no-show.
In such cases, the ticket may lose all remaining value, and refunds/credits may not be available.
6. Special Circumstances
In cases of medical emergencies, bereavement, or government-imposed travel restrictions, additional waivers or exceptions may apply. Supporting documents may be required.
During extraordinary events (e.g., severe weather, natural disasters, strikes), flexibility and fee waivers may be extended.
7. How to Cancel
Online via our official website or mobile app.
By contacting our 24/7 customer service hotline.
At the airport ticket counter (for last-minute cancellations).
Flight Reservations Deals & Discounts
Airline Discounts
We believe travel should be accessible for everyone. To make your journeys more affordable, we offer a variety of discounts and special fares tailored to different passenger needs.
1. Student Discounts 🎓
Exclusive reduced fares for students traveling for education or leisure.
Valid student ID or university admission proof required at the time of booking and check-in.
Extra baggage allowance may apply on select routes.
2. Senior Citizen Discounts 👵👴
Special discounted fares available for passengers aged 60 years and above.
Valid government-issued age proof must be presented at check-in.
3. Armed Forces & Defense Personnel Discounts 🎖️
Concessionary fares for active military personnel and their immediate family.
ID verification is required during booking and boarding.
4. Child & Infant Discounts 👶🧒
Infants (under 2 years) may travel at a fraction of the adult fare, when seated on an adult’s lap.
Discounted fares for children aged 2–12 years, with all standard baggage and service entitlements.
5. Group Travel Discounts 👨👩👧👦👥
Special fares and added flexibility for groups of 10 or more passengers traveling together.
Dedicated booking support and assistance with seating arrangements.
6. Seasonal & Promotional Discounts 🎉
Limited-time offers during festivals, holidays, or promotional events.
Deals are available through our website, app, and authorized travel partners.
Early-bird discounts for passengers who book well in advance.
7. Loyalty Program Discounts 💳
Members of our frequent flyer program enjoy exclusive fares, priority offers, and mileage redemption options.
Discounts may also be combined with earned points for greater savings.
How to Avail Discounts
Book directly on our official website or app and select the eligible discount option.
Provide valid documentation (student ID, age proof, military ID, etc.) at the time of booking and check-in.
Terms & conditions apply; discounts may vary by route, season, and availability.
